Service Policies

Listed below are the details of our various service policies. If you have questions or comments regarding these policies, please contact us at (925) 432-6262. Simply ask for the Customer Service department.

Residential Service Policies

DO NOT LEAVE SANITATION COLLECTORS MONEY OR ALCOHOLIC BEVERAGES!

Garbage consists of household waste and trash, but does not include furniture or heavy and bulky material, which is classified as junk.

No dirt or rocks is allowed.

Missed Service: We assume all pickups will be completed as scheduled unless we are advised by the resident within 48 hours. All national holidays are worked, except Christmas and New Year's Day. Pickup days that occur on or after the listed holidays will be delayed one day, for that week only.

No Hazardous Waste should be disposed of in the container. These wastes include, but are not limited to: oils, solvents, paints, pool chemicals, insecticides, car tires, and refrigerators/freezers with freon. Please read instructions on all containers before they are disposed of.

Regular service is once a week. Regular service includes collection of material that fits into the containers provided. Lids must close completely. Overloaded containers and extra bags can be collected for an additional fee. Please call our office or email us for additional service.Additional service can be provided for an extra charge by calling our office at least 24 hours in advance.

Customers utilizing cart and recycling services must have containers placed at the curb the night before collection day.

Pittsburg Disposal Service is not responsible for the loss of property placed in or around the garbage containers.

Please keep your dog locked up on collection day.

If you live on a cul-de-sac or a court, please park parallel to the curb or in the driveway on the day of service. If that is not possible, please place toter in an open area at the curb, not on the sidewalk. Please do not place toters under basketball hoops or by cars.

Additional charges will be assessed for toters that are burnt or damaged, or due to unpaid bills. Additional charges will be assessed for carts pulled due to unpaid bills.

Commercial Service Policies

Debris should not be loaded over the top of the container. The lid should close completely when the cart is loaded. Our drivers are instructed not to pick up overloaded containers.

Additional service can be provided for an extra charge. Please call our office at least 24 hours in advance.

No Hazardous Waste should be disposed of in the container. These wastes include, but are not limited to: oils, solvents, paints, pool chemicals, insecticides, car tires, and refrigerators/freezers with freon. Please read instructions on all containers before they are disposed of.

No dirt, concrete, or building material in toters or bins.

Large and bulky items should not be placed in the container.

Locking devices are provided upon request. There is an additional charge for this service.

Additional charges will be assessed for toters that are burnt or damaged, or due to unpaid bills. Additional charges will be assessed for carts pulled due to unpaid bills.

Access to bin and enclosures must be clear of debris and vehicles. There is an additional charge for return pickups.

Online Privacy Policy

Thank you for visiting the Pittsburg Disposal Service website. This online privacy policy is designed to inform you about how we will collect and use information from our site so that you can make an informed choice about using this site.

Please be advised that your use of this site constitutes your acceptance of the provisions of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, the Terms of Use or any other policy governing your access or use of our site, you should immediately terminate your access and not use the site. Pittsburg Disposal Service reserves the right to change the provisions of this Privacy Policy at any time but will alert you that changes have been made by indicating on the Privacy Policy the date it was last updated. Your use of the site following the posting of such changes or revised policy shall constitute your acceptance of any such changes. We encourage you to review our Privacy Policy whenever you visit our web site to make sure that you understand how your information will be used.

What information do we gather?

Information on the Pittsburg Disposal Service web site is gathered in two ways: (1) passively (for example, through our site's technology); and (2) actively (for example, if you send us an email request).

When you visit our site, our software automatically collects some information from your computer. The information includes the unique Internet address assigned to your computer, your Internet service provider, your browser type and version, and your operating system.

We also collect information when you voluntarily submit it to us. For example, if you ask for more information on Pittsburg Disposal Service's services, we may store in our files the information you provide and use it for marketing purposes. Similarly, if you contact us through our site to inquire about employment opportunities with Pittsburg Disposal Service, we may collect and store in our files the information you provide and use it for recruiting purposes. If you wish to inquire further about employment opportunities, you will be asked for information necessary for the recruiting process, such as your name, contact information, and technical experience. Pittsburg Disposal Service will not use or share this information with anyone except Pittsburg Disposal Service internal personnel. Please note that people under 18 years old are not authorized to submit recruiting information.

How do we use the information we collect?

We may collect the information you voluntarily submit to us and use it for the purposes for which it was submitted. We may also use the information that you voluntarily submit to us in the following ways:

To provide you with information about Pittsburg Disposal Service; to request feedback and to enable us to develop and improve the features and content of the site and the services available from Pittsburg Disposal Service; to contact you regarding your use of the site, changes to the Terms of Use, Privacy Policy or other policies, and our use of the information you submit; and to contact you regarding new site features, news about Pittsburg Disposal Service, events, marketing offers, products, services, and other opportunities. If we wish to use the information for other purposes, we will notify you prior to such use. If you object to any such use, you can email us at webmaster@pittsburgdisposal.com to let us know of your objection and we will not use your information for such purpose. If you wish to have any personal information you have sent to us removed from our database, please email us at webmaster@pittsburgdisposal.com.

What are cookies and how do we use them?

A cookie is a small file of information that our server sends to your computer when you visit our site. The cookie allows our server to track how you navigate through our site, such as what pages you viewed. The cookies we use identify you merely as a number, and they are destroyed when you leave our site. (If you are uncomfortable regarding cookie use, please keep in mind that you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. However, disabling cookies may impair your ability to participate in certain activities on our site or the recruiting site, such as the ability to participate in the online screening exercise conducted on the recruiting page.)

How do we use the information we collect passively and with cookies?

We analyze the information we collect passively and with cookies to determine what is most effective about our site, to help us identify ways to improve it, and eventually, to determine how we can make it more effective.

What information do we disclose to third parties?

Pittsburg Disposal Service will not sell, lease, or rent information we collect passively or with cookies. Nor will we sell, lease, or rent information you provide to us directly, including information for recruiting purposes. Pittsburg Disposal Service may disclose information it has collected if required to do so by law, or in the good-faith belief that such action is reasonably necessary to: (1) comply with legal process; (2) respond to any claims; or (3) protect the rights, property, or personal safety of Pittsburg Disposal Service, our customers, or the public.

Disclosure of Personal Information

We will not disclose to unaffiliated companies any information we gather from you that could be used to personally identify or contact you ("Personal Information"), except as set forth in this Privacy Policy or as disclosed to you at the time you provide such information. Pittsburg Disposal Service may disclose such Personal Information to independent contractors, service providers, and consultants that are engaged by or working with Pittsburg Disposal Service. We request that any third parties who obtain access to such information comply with the terms of this Privacy Policy.

Disclosure of Aggregate Information

We may provide information we collect that does not allow you to be personally identified or contacted (“Aggregate Information”) to third parties, including, without limitation, information about your access and use of the site. For example, we might provide such Aggregate Information to a third party to inform the party of the number of users of the site and the activities they conduct while on the site.

Where is the site located?

Pittsburg Disposal Service controls this site from its offices in the United States. Pittsburg Disposal Service makes no representation that materials in the site are appropriate or available for use in other locations. If you choose to access this site from other locations, you are doing so at your own initiative and are responsible for complying with applicable local laws. The terms of this policy and the use of this site are governed by the laws of the state of California. Use of this site is unauthorized in any jurisdiction that does not give effect to the provisions of this policy.

Questions?

If you have any questions, please email our webmaster at webmaster@pittsburgdisposal.com.

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